Information and Frequently Asked Questions
Terms and Conditions
Glansevin Mansion, Llangadog, Carmarthenshire SA19 9HY
The client is the person making the booking and who shall remain responsible for the conditions.
This contract is made between Glansevin Mansion (hereafter referred to as Glansevin) and the Client. All bookings made are subject to the conditions herein.
Payment must be made by bank transfer to “Camben One Limited t/as Glansevin” Please email firstname.lastname@example.org for the bank details. Please see Security Deposit below.
A non-refundable deposit equal to one third of the total tariff is required to secure any booking, except where the first day of the Client’s stay is less than 12 weeks (84 days) away, in which case full payment should be made.
Balance of Payment:
The balance is due 12 weeks prior to arrival. Bookings made within 15 days of the first day of hire, must be paid with cash upon arrival.
Two weeks prior to arrival, the sum of £1,000 will be required from the client or his party as security against damages or breakages during the period of hire. This will be refunded within 14 days of your return, less any costs incurred. Payment can be made either by cheque or bank transfer.
Confirmation of Acceptance:
A confirmed booking will be made upon the Client’s verbal, email, or written instructions with required dates, or receipt of payment confirmed by email from Glansevin. A confirmation letter in respect of that booking will then be forwarded by email. Any error in these details should be notified to us within 3 working days of receipt. Any balance of charges not received by us on or before the due date will be treated as a cancellation of the contract by the client.
In order to comply with fire regulations we require all clients to complete the list of names of guests staying in Glansevin on the Booking Form before arrival at the property.
Please confirm that you have read the Health and Safety Policy/Risk Assessment for our property by signing and dating the relevant pages on the Booking Form.
Any cancellations by the Client must be made in writing and should be sent by recorded delivery. The date from which the cancellation applies will be the date on which the cancellation notice is received by us.
Clients failing to arrive within 24 hours of the first day of hire and having omitted to inform us of their delay shall be considered to have cancelled their booking. There will be NO REFUND.
No. of Days Notice Prior to Rental - Cancellation Amount Payable
Over 56 days Full Deposit (30% of Rental Amount)
29-56 days 50% of Rental Amount
15-28 days 75% of Rental Amount
0-14 days 100% of Rental Amount
We strongly recommend that clients take out appropriate travel or events insurance, including cancellation cover.
Bed linen is usually included in the price quoted unless alternative arrangements have been made with the client and the owners. A towel for each guest, is included in the total price. Whilst there are cots and high chairs available for each property at no extra charge, clients must provide their own cot linen and bedding.
Period of hire:
The hire period commences at 4 pm on the first day of hire and terminates at 10 am on the last day of hire (except where otherwise agreed). Any significant delay in arrival should be notified to us in order that arrangements can be made for entry into the accommodation. We reserve the right to make a charge where there is a delay in the Client vacating the property on the last day of hire, equivalent to £100 per hour or part thereof, deducted from the damage deposit.
The Client or their representative will be informed on arrival how the property should be left upon departure (there are also instructions in the bedrooms). We ask that guests do a basic clean. If guests fail to do this (e.g. emptying rubbish bins, putting furniture back that’s been moved, washing up and stripping beds), the housekeeping team’s time to remedy (£12 an hour plus VAT) will be taken from the Clients’s security deposit. If for any reason a more stringent clean is required we will pass on the costs incurred.
In the event of breakages or damage to the property and/or its contents, gardens and shrubs caused by the Client or any member of his party, full payment is required for the actual cost of replacement or repair by the Client.
Dogs are allowed in the property on request and charged at £45 per stay at a maximum of three dogs per stay. Guests are to inform the venue manager when booking if they would like to bring dogs.
Guide dogs for the blind may be accommodated subject to notification being given to us at the time of booking, and no charge is made for guide dogs.
If evidence of a dog is found within the property without prior warning or payment, the Client will jeopardise the return of the Security Deposit.
As a courtesy to all guests, smoking is not permitted within the properties.
The number of guests occupying the property must not exceed the maximum number stipulated by us. Should this condition not be observed, the Company reserves the right to refuse entry to any or all guests within the party. If evidence is found that more than the number booked for (maximum 40) in the Mansion and 16 guests in the Bedroom Annexe have occupied the property without prior consent, the Security Deposit shall not be returned.
We regret that amplified sounds, live music and PA systems are not permitted within the grounds after midnight. Fireworks are not permitted. If evidence is found that this is not adhered to, the Client will jeopardise the return of the Security Deposit.
Non-availability of Property:
If, for any reason beyond the owner’s control (e.g. fire, flood damage to the property) the property is not available on the date booked, every effort will be made to find alternative accommodation. In the event that this is not possible all rent and other charges paid in advance by the client will be refunded in full, but the applicant shall have no further claim against the owners or our agent. We are not liable for “acts of God” that prevent the client from travelling to the property (e.g. flooding in local area), or travel arrangements that have made it impossible to reach the property.
Any complaints should be notified promptly in person to us or to our representatives in our absence, and we shall, at all times endeavour to deal with any complaint promptly. Should the nature of the complaint be serious then written notifications should be posted to the company within seven days of the last day of hire.
Camilla von Massenbach, our employees and representatives shall not be liable to the Client or third parties for loss or damage to persons or property howsoever arising during their stay.
Right of Entry:
For the undertaking of necessary repairs, maintenance or inspections, we have the right of entry to the property at all reasonable times. Prior notice will be given to the Client wherever possible and privacy will be respected at all times.
We reserve the right to terminate a booking any time that these conditions are not kept in full.
Health and Safety Document
Please refer to our Health and Safety Advice: